Get in touch with our team
Support is available to help with account questions, deposits, withdrawals, technical issues and general feedback. Use live chat, email or phone to raise an enquiry and get straightforward guidance on next steps. Account-related ID checks, payment queries or site faults can be lodged and tracked via email. Reach out any time and our team will assist with practical actions to resolve issues and answer general feedback.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (account, wallet and technical queries; request tracking via email) |
| General Enquiries | [email protected] (product info, promotions and media requests) |
| Affiliate Enquiries | [email protected] (partner programs, commission and marketing assets) |
| Phone | +61 2 9317 4582 (calls only; business-line) |
| Working hours | Mon-Fri, 09:00-18:00. Live chat 24/7 for urgent help. Local support in AEST. |
Email Support
Email is the preferred contact method for detailed requests, account issues or cases needing documents or explanations. Please include a clear subject line, your full name, account ID and up-to-date contact details so we can find your record and respond promptly. Attach any relevant documents in PDF or image format. Allow extra time if verification is needed.
Send us a message
Response Time
Support responses are generally handled promptly - most inquiries are answered within one business day. More complex issues, such as verification or payment investigations, may take longer depending on their nature and the checks required. If your case needs extra time we'll keep you updated by email or live chat until it's resolved.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site. We review every message carefully and use your input to refine features, fix issues and make navigation clearer. Your feedback helps shape updates and prioritise improvements. Send comments via live chat or email and we’ll pass them on to the team.